This page clearly explains how the information we collect when you register or use Joya 9 Win is handled and kept secure.
Protecting your privacy is one of Joya 9 Win's foremost responsibilities. We ensure this through the six core pillars outlined below.
All your data on Joya 9 Win is secured with 256-bit SSL encryption. No third party can access or read this information.
Your personal information is stored on internationally certified secure servers. Multi-layer protection is in place to prevent unauthorized access.
Joya 9 Win never sells or freely discloses your personal information to any third party. Data sharing is strictly off the table unless required by law.
Your bKash/Nagad number and bank details are stored in masked form. No staff member can view the full number.
Some information is retained for a set period after your account is closed — but it is then automatically deleted. Data is never kept without reason.
In the event of any data breach, Joya 9 Win is committed to notifying the affected players immediately and taking prompt action to resolve the issue.
Important: This Privacy Policy applies to the Joya 9 Win website, mobile app, and all associated services. By using the platform, you are considered to have agreed to this policy.
Joya 9 Win deliberately collects only the information that is necessary — no data is gathered without a clear reason. The types of information collected are detailed below:
| Categories of Information | Details | Requirements |
|---|---|---|
| Identifying Information | Full name, date of birth, national ID number | Mandatory |
| Contact Information | Mobile number, email address | Mandatory |
| Financial Information | BKash/Nagad number (masked), transaction history | Mandatory |
| Device Information | IP address, device model, OS version | Automatic |
| Gaming History | Gaming history, bet details, win/loss records | Automatic |
| Cookie Information | Session cookies, preference settings | Optional |
Joya 9 Win never collects sensitive information — such as religion, political views, or health data — without your explicit consent.
Joya 9 Win collects information through various methods. Your awareness and consent are ensured at every step:
Joya 9 Win uses your information only for specific, defined purposes. Your data is never used for anything beyond what is stated below:
Your information will only be used for marketing communications if you have given explicit consent. You may withdraw that consent at any time.
One of Joya 9 Win's strictest policies is not sharing data with third parties. However, sharing may occur in certain specific circumstances:
Joya 9 Win never sells or freely provides your information to advertisers, profiling services, or marketing agencies.
Joya 9 Win uses cookies to enhance your experience. The different types of cookies are described below:
You can disable cookies at any time through your browser settings, though some services may become limited as a result.
Joya 9 Win does not retain any data longer than necessary. Our data retention policy is as follows:
You may request deletion of your personal information at any time — data beyond legal retention requirements will be removed promptly.
You have full control over your information on Joya 9 Win. The following rights can be exercised at any time:
You may request to know what information Joya 9 Win holds about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data within the limits permitted by law.
You may request that processing of your data be temporarily suspended for specific reasons.
Export your data in a readable, portable format.
You may object to the use of your data for marketing communications or analytics.
Joya 9 Win places the highest importance on protecting minors online. This platform is strictly for users aged 18 and above.
Protecting minors is one of our highest priorities. There are absolutely no compromises on this matter.
Joya 9 Win reserves the right to update this Privacy Policy at any time. In the event of changes:
We recommend reviewing this page on a regular basis.
For any questions, concerns, or complaints regarding the Privacy Policy, please contact Joya 9 Win:
We typically respond to any privacy-related request within 48 hours.